What Payment methods do you accept?
We offer payment by credit card only.

What types of credit cards do you accept?
We accept Visa, Mastercard, American Express and Diners Club.

Can I pay by money order or bank cheque?
No. Payment can only be made by credit card at the present time.

I don't have a credit card, can I still purchase from you?
Unfortunately, No. Though we are in the process of providing you with more payment options.

Why was my Credit Card declined?
Your credit card may have been declined due to the following reasons:

• Insufficient cleared funds
• Your card has expired
• Incorrect CVN number

If you be experiencing problems with your payment, we recommend that you either fax through your order and credit card information to us on (02) 4722 2933 or phone us directly on Mon-Fri between 9am and 5pm AEST on (02) 8002 7760, and we will process your order manually.

Do you offer Lay-by or Instalment Payments?
No.

Do your prices include GST?
Yes. The prices quoted on this website are in Australian dollars (AUD) and is GST inclusive.

On my checkout screen there is a field for a Promo Number.
What is this? How do I get one?
webRetail rewards its customers by running special offers and promotions from time to time. Examples include free shipping, discounts on your order, buy one get one free offers, etc. In order to be notified about these, you must be registered and have purchased at least three products via webRetail.

How long does it take to confirm my payment?
It is our policy not to ship any items until payment is confirmed. Payments may take up to 3 days to confirm.

Is your website secure?
Yes. Most definitely. webRetail is 100% secure.

In fact, webRetail is more secure than if you were use your credit card in a traditional shop. We understand that in order for us to have a long-term relationship with you, we need to offer more than just great products and great value. We have gone to great lengths to provide you wish the safest online shopping experience.

Some Points To Note About Security:

https
When you access our checkout, you will notice the internet address appears as “https://”
This indicates that you are on a secure, encrypted page.

Padlock
You will also see a small padlock on the bottom of your browser window. This shows that you are on a secure, encrypted page.

Safe Information Handling
All sensitive information you send to us is encrypted in transit. If someone attempts to read the sensitive information you send us all they will see is an unreadable message. The technology we use is called “Digital Security Certificates”.

Safe Information Storage
We use the best software and networking technologies to prevent unauthorised access to webRetail servers. We pay a trusted third-party called ScanAlert to attempt to breach our server security each and every day of the year using the latest hacking techniques. If a security weakness is ever found then we are alerted immediately.

Best-Practice Security
We do not store your credit card details anywhere on our systems.
We only use third parties that satisfy our stringent security standards.
We use networking security measures such as firewalling and VPNs.