How do I obtain a Tax Invoice?
Once your order has been approved, you will receive an email with your Tax Invoice details to your registered billing email address.
Can I change or cancel my order once submitted?
Yes. You can change or cancel your order within 3 HOURS of making your order.
You must call us on (02) 8002 7760 open Monday to Friday, 9am to 5pm AEST, to advise us on what to do. After this time your order will have been sent and will not be able to be cancelled or changed in any way.
Please do not communicate with us via email if you wish to cancel your order.
How do I search for products quickly?
A quick way to find an item you are looking for is to type a word or phrase into the search tab in the top right hand of the screen and select a category from the drop down menu – then click the Search button.
How do I place an order?
We have made the ordering process as simple as possible. After finding a product that you would like to purchase,
simply select the quantity you wish to order of that product and click the bag icon to add it to your basket. Repeat
this process from each product you wish to purchase. Click the Checkout icon in the bottom right hand corner of the
screen. The website will then lead you though the secure process of providing payment and delivery details.
I want to Checkout but my basket says items are no longer available?
Our stock is managed on a first-come-first-served basis. If stock is no longer available for you to order, yet you have previously placed it in your basket, this essentially means that someone else completed the checkout with the stock you have attempted to order. We apologise for any inconvenience caused.
How can I see my previous orders?
We are in the process of adding this feature. Stay tuned.
I received a different item to what I ordered!
We are very very very sorry. We have made a mistake. Please contact us on (02) 8002 7760 with your order number, a description of what you ordered and what you actually received in error and we will resolve this matter promptly.
